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Monday, 17 September 2012 14:55

About Us

Kiser's Orthotic & Prosthetic Services, Inc. was founded by Michael Kiser CO and Frances Kiser CPO.... a husband and wife team dedicated to assisting the amputee and orthopedically challenged person to regain their normal life styles in New Hampshire, Vermont, and Massachusetts.

We are located in Keene, New Hampshire and also in Turners Falls, Massachusetts. Both offices earned the highest certification available by The American Board for Certification in Orthotics and Prosthetics located in Alexandria, VA.

Michael and Frances KiserIn prosthetics KOPS utilizes the latest technologies like the MAS socket, Microprocessor knees such as the C-leg, and the Plie knee. We fit vacuum below knee sockets like the Harmony system. We also offer all energy storing feet. In upper extremity we fit myoelectric hands and elbows including rotators, and fit biceps cineplasty. We are iLimb certified.

In orthotics KOPS makes most orthosis on site in our full laboratory. We fit the Boston brace, Charleston Bending brace, and Providence brace for scoliosis. We fit Cascade DAFOs, Benik products, DMO (Dynamic Movement Orthosis), SPIO vests, TheraTogs, Stance phase knee joints, Arizona AFOs. We make custom foot orthotics for most foot conditions including plantar fasciitis and posterior tibialis deficiency. We make Ultra flex dynamic stretching orthosis to treat contractures.

Our main office is located in the picturesque Monadnock region of Keene, New Hampshire. Our building is one-story with no stairs or ramps to traverse, and there is ample parking directly at the front door. Plus, all hallways are six feet wide for easy wheelchair access. Our Turners Falls office is handy for the residents of the Pioneer Valley of Western Massachusetts. Both offices are convenient to Vermont residents and we provide service to hospitals in this tri-state area.


1. Practitioners are all Board certified by The American Board for certification. They exceed the continuing education requirement.

2. Both facilities are credentialed by the American Board for Certification.

3. Kiser’s Orthotic and Prosthetic Services has been providing care for 25 years and both Mike Kiser with 36 years of experience in Orthotics and Frances Kiser CPO has 34 years experience in Orthotics and Prosthetics

4. KOPS meets all 30 Medicare DMEPOS supplier standards.

5. We are a member of AOPA, ABC,AAOP and OPGA.

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Published in Orthotics Prosthetics
Monday, 17 September 2012 14:46

Mission Statement

Kiser’s Orthotic and Prosthetic Services, Inc. is a full service orthotic and prosthetic provider.

We provide state of the art orthotics and prosthetics in a timely cost effective manner. All within a safe, private, comfortable, accessible and caring atmosphere, where we put patient care first!

At Kiser’s Orthotic and Prosthetic Services, Inc. (KOPS), we've been providing professional, quality orthotic and prosthetic services in New Hampshire, Vermont and Massachusetts since 1987.

Our Philosophy puts the patient first. We are committed to providing the finest orthotic and prosthetic care in a compassionate and friendly manner, and receive the personalized care they deserve.

Our Orthotists and Prosthetists, technicians and support personnel, take pride in designing, fabricating and fitting superior devices.

Kiser’s Orthotic and Prosthetic Services, Inc. maintains contracts with most major managed care organizations in our areas and is Medicare and Medicaid certified.

In addition, we service a wide variety of commercial insurances. Prospective patients can call their insurance customer service department to verify individual coverage, or we can assist with this process. We bill all insurance on behalf of the patient.

KOPS interior receptionKeene NH Office
Monday - Friday / 8:30 – 5:30                                                  
Saturday and Sunday / Closed

Turners Fall MA Office
by Appointment

Contact Information
25 Avon Street, Keene, NH. 03431
7 Burnham Street, Turners Falls, MA  01376
Phone (603) 357-7666

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Published in Orthotics Prosthetics
Monday, 17 September 2012 14:39


1. Practitioners are all Board certified by The American Board for certification. They exceed the continuing education requirement.

2. Both facilities are credentialed by the American Board for Certification.

3. Kiser’s Orthotic and Prosthetic Services has been providing care for 22 years and both Mike Kiser with 33 years of experience in Orthotics and Frances Kiser CPO has 31 years experience in Orthotics and Prosthetics

4. KOPS meets all 25 Medicare DMEPOS supplier standards.

5. We are a member of AOPA, ABC,AAOP and OPGA.        

Published in Orthotics Prosthetics
Monday, 17 September 2012 14:32

Your Visit

Your VisitMaking the Most of Your Visit to our Office!

Many people are unsure on how to prepare for their visit to see their Prosthetist or Orthotist.

Here are some suggestions that will make your visit more efficient.

Be on time for your appointment.

On your first visit, bring your prescription from the referring physician.

Bring all of your current insurance, Medicare, Medicaid cards.

Let us know if your insurance, address, or phone number has changed.

Be prepared to discuss your personal health history and current condition.

Be prepared to discuss your personal goals and activities.

Bring a family member or friend. It is easy to forget much of what was discussed during an office visit.

Don’t be embarrassed to ask your Prosthetist/Orthotist to explain medical words in simple terms until you are sure you understand.

Bring a pair of shorts if we are measuring or fitting a device to your leg.

Bring the device that needs adjusting or the old device that needs replacement.

Bring a pair of lace up or Velcro shoes.

Please turn off your cell phone.

Before your appointment, make a list of any questions that you want to ask your Prosthetist/Orthotist
If you are coming for an adjustment, make sure you can describe where you are experiencing the problem or irritation.

Make sure you understand what you are supposed to do at home after being fitted with a device: gradually increasing the wear schedule, checking your skin for signs of irritation, how to remove the device etc.

Published in Orthotics Prosthetics
Monday, 17 September 2012 13:19

Medicare Supplier Standards

Medicare DMEPOS Supplier Standards

Note: This is an abbreviated version of the supplier standards every Medicare DMEPOS supplier must meet in order to obtain and retain their billing privileges. These standards, in their entirety, are listed in 42 C.F.R. 424.57(c).

1. A supplier must be in compliance with all applicable Federal and State licensure and regulatory requirements.
2. A supplier must provide complete and accurate information on the DMEPOS supplier application. Any changes to this information must be reported to the National Supplier Clearinghouse within 30 days.
3. An authorized individual (one whose signature is binding) must sign the application for billing privileges.
4. A supplier must fill orders from its own inventory, or must contract with other companies for the purchase of items necessary to fill the order. A supplier may not contract with any entity that is currently excluded from the Medicare program, any State health care programs, or from any other Federal procurement or non-procurement programs.
5. A supplier must advise beneficiaries that they may rent or purchase inexpensive or routinely purchased durable medical equipment, and of the purchase option for capped rental equipment.
6. A supplier must notify beneficiaries of warranty coverage and honor all warranties under applicable State law, and repair or replace free of charge Medicare covered items that are under warranty.
7. A supplier must maintain a physical facility on an appropriate site.
8. A supplier must permit CMS, or its agents to conduct on-site inspections to ascertain the supplier's compliance with these standards. The supplier location must be accessible to beneficiaries during reasonable business hours, and must maintain a visible sign and posted hours of operation.
9. A supplier must maintain a primary business telephone listed under the name of the business in a local directory or a toll free number available through directory assistance. The exclusive use of a beeper, answering machine or cell phone is prohibited.
10. A supplier must have comprehensive liability insurance in the amount of at least $300,000 that covers both the supplier's place of business and all customers and employees of the supplier. If the supplier manufactures its own items, this insurance must also cover product liability and completed operations.
11. A supplier must agree not to initiate telephone contact with beneficiaries, with a few exceptions allowed. This standard prohibits suppliers from calling beneficiaries in order to solicit new business.
12. A supplier is responsible for delivery and must instruct beneficiaries on use of Medicare covered items, and maintain proof of delivery.
13. A supplier must answer questions and respond to complaints of beneficiaries, and maintain documentation of such contacts.
14. A supplier must maintain and replace at no charge or repair directly, or through a service contract with another company, Medicare-covered items it has rented to beneficiaries.
15. A supplier must accept returns of substandard (less than full quality for the particular item) or unsuitable items (inappropriate for the beneficiary at the time it was fitted and rented or sold) from beneficiaries.
16. A supplier must disclose these supplier standards to each beneficiary to whom it supplies a Medicare-covered item.
17. A supplier must disclose to the government any person having ownership, financial, or control interest in the supplier.
18. A supplier must not convey or reassign a supplier number; i.e., the supplier may not sell or allow another entity to use its Medicare billing number.
19. A supplier must have a complaint resolution protocol established to address beneficiary complaints that relate to these standards. A record of these complaints must be maintained at the physical facility.
20. Complaint records must include: the name, address, telephone number and health insurance claim number of the beneficiary, a summary of the complaint, and any actions taken to resolve it.
21. A supplier must agree to furnish CMS any information required by the Medicare statute and implementing regulations.
22. All suppliers must be accredited by a CMS-approved accreditation organization in order to receive and retain a supplier billing number. The accreditation must indicate the specific products and services, for which the supplier is accredited in order for the supplier to receive payment of those specific products and services (except for certain exempt pharmaceuticals).
23. All suppliers must notify their accreditation organization when a new DMEPOS location is opened.
24. All supplier locations, whether owned or subcontracted, must meet the DMEPOS quality standards and be separately accredited in order to bill Medicare.
25. All suppliers must disclose upon enrollment all products and services, including the addition of new product lines for which they are seeking accreditation.
26. All suppliers must meet the surety bond requirements specified in 42 C.F.R.424.57(c).
27. A supplier must obtain oxygen from a state-licensed oxygen supplier.
28. A supplier must maintain ordering and referring documentation consistent with provisions found in 42 C.F.R. 424.516(f).
29. DMEPOS suppliers are prohibited from sharing a practice location with certain other Medicare providers and suppliers.
30. DMEPOS suppliers must remain open to the public for a minimum of 30 hours per week with certain exceptions.

Published in Orthotics Prosthetics